Policies & Terms

• All OraPen products are sold strictly for research, laboratory, training, or educational purposes only.
• OraPen products are not intended for human or animal use, injection, diagnosis, treatment, clinical use, therapeutic application, or veterinary use.
• OraPen does not sell peptides, medications, prescription drugs, controlled substances, research compounds, or injectable substances unless explicitly stated on a product page.

By purchasing from OraPen, you confirm that you will use all products only for lawful research, laboratory, training, or educational purposes and in accordance with all applicable laws, safety guidelines, and product labeling.

OraPen makes reasonable efforts to provide accurate product descriptions, images, specifications, compatibility details, and availability information. However, product packaging, appearance, colors, included accessories, and specifications may vary slightly depending on supplier updates, manufacturing changes, or selected product options.

• Customers are responsible for reviewing product descriptions, compatibility information, and selected options before placing an order.
• If you have questions about compatibility or what is included with a product, please contact us before ordering.

OraPen products may include research-use injector pens, sterile 3mL cartridges, pen needles, syringes, storage accessories, and related supplies.

• Compatibility may vary by product type, cartridge size, needle type, and selected options.
• OraPen does not guarantee compatibility with products, compounds, devices, or accessories purchased from third parties unless explicitly stated.
• Customers are responsible for ensuring that products are suitable for their intended lawful research or laboratory setup.

• Orders are typically processed within 1–2 business days, excluding weekends and holidays.
• Processing times may vary during high-volume periods, supplier delays, inventory updates, or carrier disruptions.
• Once an order has shipped, delivery times are controlled by the shipping carrier.

OraPen ships orders using available carrier services shown at checkout. Shipping options, delivery estimates, and costs may vary depending on destination, order size, carrier availability, and selected shipping method.

• Delivery estimates are not guaranteed unless specifically stated by the carrier.
• OraPen is not responsible for carrier delays, incorrect shipping addresses entered by the customer, lost packages after confirmed delivery, or delays caused by weather, customs, holidays, or other events outside our control.
• Customers are responsible for entering a complete and accurate shipping address at checkout.

• Due to the nature of sterile, sealed, and research-use supplies, certain items may not be eligible for return once opened, used, damaged, or removed from original packaging.
• Unopened and unused items may be eligible for return depending on the product type and condition.
• Return requests must be submitted within the timeframe listed in our Shipping & Return Policy.

To request a return or report an issue with an order, contact us at [email protected] with your order number, a description of the issue, and photos if applicable.

Refunds, replacements, or store credits may be issued at OraPen's discretion after review.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible at [email protected].

Include your order number, a description of the issue, and clear photos of the packaging and items received. We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.

• Orders may be canceled only if they have not yet been processed or shipped.
• Once an order has entered fulfillment or has shipped, we may not be able to cancel it.

If you need to cancel an order, contact us immediately at [email protected].

Customers may not use OraPen products for any unlawful, unsafe, medical, clinical, therapeutic, veterinary, or human/animal application.

You agree not to use OraPen products for:

• Human or animal use
• Injection or administration into humans or animals
• Diagnosis, treatment, cure, or prevention of disease
• Clinical, therapeutic, or veterinary purposes
• Use with prescription drugs, controlled substances, or illegal substances
• Any use prohibited by applicable law or regulation
• Any use inconsistent with product labeling or safety guidelines

Information on this website is provided for general product and educational purposes only. Nothing on this website should be interpreted as medical advice, clinical guidance, dosing guidance, treatment instruction, or a recommendation for human or animal use.

• OraPen does not provide medical, pharmaceutical, veterinary, or clinical advice.
• Customers should consult qualified professionals and follow all applicable laws, safety procedures, and institutional guidelines related to their lawful research or laboratory activities.

All website content, including text, product descriptions, images, graphics, logos, layout, and branding, is owned by or licensed to OraPen unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use OraPen website content for commercial purposes without written permission.

Prices, product availability, shipping options, promotions, and product details may change at any time without notice.

OraPen reserves the right to correct errors, update product information, cancel orders affected by pricing or inventory mistakes, and discontinue products at any time.

To the fullest extent permitted by law, OraPen is not liable for any direct, indirect, incidental, consequential, special, or punitive damages resulting from the purchase, use, misuse, inability to use, or improper handling of any product sold through our website.

Customers are responsible for proper handling, storage, compliance, and lawful use of all products purchased from OraPen.

Your privacy matters to us. Information collected through our website may be used to process orders, provide customer support, improve our website, prevent fraud, and communicate with customers.

For more information, please review our Privacy Policy and Cookie Policy.

OraPen may update these policies at any time. Changes will be posted on this page with an updated revision date.

Continued use of our website or placement of an order after changes are posted means you accept the updated policies.

If you have questions about these policies, your order, or product compatibility, please contact us: